Returns & Refunds

Dreamscape Horizons prioritizes your satisfaction above all else. Our commitment is backed by a 30-day Hassle-Free Return Policy, ensuring your confidence in every purchase.

This policy spans 30 days from the receipt of your product. To qualify for a return, ensure your item remains unused, in its original condition and packaging. For refunds, kindly get in touch with us specifying your full name, order number, item details, and reason for return, accompanied by photos if applicable.

Requests beyond the 30-day period will be respectfully declined. We appreciate your understanding. Should your return meet our criteria, you'll receive a confirmation email upon inspection. Approved refunds will be promptly processed, credited back to your original payment method within days.

Kindly keep in mind that colors on the actual product may slightly vary due to lighting or monitor displays.

In rare instances of order issues, rest assured we're here to assist. For errors on our end, replacements or refunds are gladly offered.

Our Responsibility:

• Faulty Product: Manufacturing defects are our responsibility.
• Wrong Item Sent: We'll rectify any errors in product, color, or size sent.

Your Responsibility:

• Address Errors: Ensure correct shipping details to avoid delivery issues.

For Return/Exchange, follow these steps:

1. Capture the problem (e.g., size) with a photo including a ruler.
2. Email "Order # [YourOrderNumber] Replacement Request" to our support team, detailing the issue and attaching relevant photos.

Our team will respond promptly with return Instructions.

We guarantee delivery; replacements are dispatched for orders beyond our control. Refunds are not granted for customer errors in size/color/quantity selections.

Contact us for assistance. Your satisfaction remains our priority!