Due to the effects of COVID-19, certain orders may be delayed. In the event that your order is affected, Dreamscape Horizons will certainly reach out to ensure your satisfaction 100% remains our priority.
Standard Shipping Time:
- United States: 3-12 business days
- Worldwide: 10 - 20 days
Some remote areas may experience slight delays due to unforeseen circumstances.
Order Confirmation: After payment, you'll receive an order confirmation email, marking the start of processing.
Processing Time: Orders may take 1-4 business days* to process, including checking, packing, and shipment preparation. You'll receive a tracking number via email once shipped.
Order Payment: All payments are in USD and processed at checkout. Your home bank handles currency conversion if paying in local currency.
Separate Shipments: To expedite delivery, multiple items may ship separately from different warehouses. You'll receive individual tracking numbers accordingly.
Order Cancellation and Changes: We accept order cancellations or changes within 12 hours. Contact us for assistance. Changes post-12 hours or after processing cannot be guaranteed and may incur a 15% cancellation fee due to production costs.
*Note: Delivery times are estimates and may vary due to factors beyond our control, such as customs procedures or weather conditions. Import duties and taxes are the buyer's responsibility.
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